We Have Internet

After months of to and fro and being told that we couldn't get internet it seems we can actually get it and we are now connected.  The conversation over the last few months went something like this

"Can we get our internet connected?"
         "No you are too far from the exchange"
"But all our neighbours get it"
         "We'll they must be closer to the exchange than you"
"No we all run off the same pit and we are the closest to it"
         "There might not be any ports we will have to check (and that will cost you)"
"Ok please check"
         "We checked and there is too much interference on the line"
"So there is ports available but too much interference?"
         "Yes"
"Too much interference on the same line others use and have no problem with?"
         "We can't help you"

Insert first official complaint

         "We still can't help you"

About this stage I get a call from a salesperson from Brisbane trying to sell me a mobile phone plan and find out how happy I am with their customer service.  At this point I explain our experiences so far including the conversations to date.  I am promptly told she thinks that is a load of rubbish and she will personally oversee getting us connected.  "That's good" I say, "I was about to call the telephone ombudsmen to complain but you sound sincere I'm willing to give you a shot"

Some weeks later
            "There are no available ports"
"Really"
            " I see here you now have a case manager and you are on the waiting list"
"So we can get internet"
            "Yes and you are at the top of the waiting list"

Then the modem arrived in the mail we started to get excited. Then the technician came and checked a few things.  At this point we discover that all new cabling was put in here when they subdivided the blocks here and we actually get faster broadband than all the surrounding suburbs.

Persistence pays off.  We now have better internet than we have ever had.